How to request account deletion
To request deletion of your account and associated data, follow these steps:
- Email support@bne.live from the email address registered to your BNE Live account.
- Use the subject line “Delete my account”.
- If you organise events, include your organiser / host name so we can locate the right account.
We verify that the request comes from the account owner and then process it. You do not need to be signed in to send the request.
What is deleted
When your request is completed, we permanently delete the personal data tied to your account, including:
- Your profile details — name, email address, phone number, and profile photo;
- Your login credentials and authentication data;
- Your saved preferences and in-app settings;
- Organiser profile information, where applicable.
What we keep, and for how long
Some records are kept after your account is deleted only where we are legally required to, or where they are necessary to complete a transaction you have already made:
- Transaction, ticket and booking records are retained for tax, accounting, fraud-prevention and dispute-resolution purposes for the period required by applicable law (typically up to 7 years for financial records), after which they are deleted.
- Retained records are restricted and are not used for any other purpose.
How long it takes
We complete verified account-deletion requests within 30 days of receiving them. We will email you to confirm once your account and associated data have been deleted.
Questions
If you have any questions about deleting your account or your data, contact us at support@bne.live.